Customer Support Rep

Essential Responsibilities:

In addition, as the Customer Support Representative, you will:

  • Serve as primary interface with assigned customers to ensure effective communications / feedback on issues involving customer orders and associated activities
  • Drive on-time delivery, facilitate communication throughout the organization and ensure customer satisfaction
  • Provide timely resolution on:
      • Customer inquiries
      • Responsiveness
      • Availability
      • Customer order tracking / reporting
      • RFQ submittals and status
      • Short flows (expedites)
      • AOG / Spares
  • Develop effective customer relationships to maximize the market awareness and understand customer needs
  • Interact with manufacturing, engineering and supporting organizations to effectively resolve potential customer issues on a proactive basis
  • Provide customers with current order status and advise Management of foreseeable problems in a timely manner
  • Drive internal change to strengthen capabilities against customer requirements
  • High School Diploma
    Desired Characteristics:
  • Business degree from an accredited university or college
  • Strong customer facing support background and, experience in the day to day management of a defined customer account base
  • Background in Purchase Order review and entry
  • Strong PC skills; (Microsoft Office, Word, Excel, PowerPoint), data manipulation and ecommerce experience a plus
  • Effective communication skills, both verbally and written
  • Ability to understand and work with culturally diverse customers
  • Strong team player with experience integrating across various organizations
  • Effective planning / organization and project management skills
  • Strong background in Contract review, administration and flow down
  • Strong understanding of MRP / ERP concepts
  • Strong understanding of Forecasting and Demand Planning concepts
  • Self-motivated individual with proven ability to handle multiple tasks in a high stress situation

    GE is one of the largest employers in the U. S., with its global headquarters based in Fairfield, CT and 134,000 U. S. employees as of the end of 2012. Our facilities range from Thomas Edison s original factory in Schenectady, New York, where over a thousand employees work today to build the latest generation of steam turbines and generators, to a GE Aviation plant in Durham, North Carolina, where hundreds of employees will make fuel-efficient, advanced technology jet engines. These locations exemplify an industrial renaissance that is happening in the U. S., driven by advanced manufacturing techniques, ground-up innovation, supporting thousands of new jobs, and making products for export. Want to be part of the renaissance? Join us today.

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