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End User Support Engineer

Role Summary:
CoreTech Solutions ? Digital Workplace Support & Services ? Premium: is looking for a Premium Support Engineer who is highly motivated, energetic, an early adopter of technology and an IT client service professional. As a member of the Premium Support Team the candidate would be responsible for direct IT support to members of the executive team, this includes: client assets (PC, mobile, etc.), site-wide audio-visual equipment and user experience/interaction.
Essential Responsibilities:
In this role, you will:
+ Provide Premium end-user services across the site, acting as an escalation and resolution point for service issues and managing 3rd-party service providers (as needed) to ensure business needs are being met
+ Make technology decisions on behalf of Senior Global Leaders, to create a seamless and productive daily experience
+ Operate as the Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity
+ Partner with DWSS and other IT teams on new technology introduction projects to communicate, plan for and ensure the campus is prepared to deploy and support the new solution
+ Ensure all business policies and standards related to client services, IT security and compliance are being met
+ Partner with teams within the Core Tech organization to drive simplification and cost-effective strategies, leveraging synergies to achieve the organization?s technology strategy mission
+ Anticipate, identify and resolve technical problems, applying subject matter knowledge in complex, difficult or extreme time constrained situations
+ SME for end-user technologies at a site. Communicate technical information, provide coaching and support to audiences at all levels of the organization
+ Leverage geographically diverse team of employees, vendor partners, and members of matrix organizations to accomplish goals
+ Be accessible outside normal business hours as needed to handle and resolve urgent technology issues that may arise
+ Fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis. Proactively and positively represent the brand of the support team to provide thoughtful and efficient technology solutions to senior leaders
+ Lead current and evolving initiatives and cross-functional projects related to site and client technology and support; being adaptable to change
+ Drive videoconferencing technologies and equipment for executive presentations, live events, and meetings. Troubleshoot any issues as they arise to resolution Qualifications/Requirements: Basic Qualifications:
+ Bachelor's degree OR in lieu of a degree: a HS diploma/GED and 4+ years of IT experience or equivalent military experience/training with client (PC) technologies and support services
+ Minimum 2 years of experience with client (PC) technologies and support services
+ Minimum 2 years of experience desktop supportEligibility Requirements:
+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
+ Must be willing to travel up to 10% of the time
+ Must be willing to work out of an office located in Chicago, IL Desired Characteristics: Technical Expertise:
+ Windows 7 and 10
+ MAC OS
+ Skype Meeting and Skype Broadcast
+ Office 365
+ Video Conferencing (Cisco Telepresence)Business Acumen:
+ Experience in mission critical IT operations support environments Ability to effectively interface and influence at all levels of the organization and external customers
+ Experience working in a global, matrix organization
+ Ability to manage a budget for technical expenditures, ensuring compliance with product and procurement strategiesLeadership:
+ Proven leadership and ability to adapt responsibilities based upon strategic business needs
+ Ability to influence others and lead small teams
+ Lead initiatives of moderate scope and impactPersonal Attributes:
+ Ability to develop and follow procedures
+ Ability to manage multiple, simultaneous tasks, client relationships and expectations
+ Excellent written and oral communication skills
+ Strong team player ? collaborates well with others to solve problems and actively incorporates
+ Effective problem identification and solution skills \#DTR About Us: GE is the world?s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It?s about making infrastructure more intelligent and advancing the industries critical to the world we live in.At GE, we believe it?s about the future of industry?energy, healthcare, transportation, manufacturing. It?s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations: United States; Illinois; ChicagoGE will only employ those who are legally authorized to work in the United States for this opening.


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