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Senior Instructor Analyst- APM Technical

Role Summary:
The Senior Instructor Analyst is responsible for the consistent development, deployment, and continual improvement of engaging technical and solution training for GE Digital and its global channels.
Essential Responsibilities:
This position reports to the Education Services Delivery Leader and works integrally with associated teams to create, revise, coordinate and deliver training (globally) to internal and external partners and customers. This will include select duties as Subject Matter Expert, Instructor, and Certification agent. Successful candidates must work cross-functionally with Engineering, Content and Services teams in the delivery of training programs.
In this role, you will:
+ Master and deliver technical APM Instructor-Led Training (ILT) to GE Digital, GE Business Units, partners, and customer audiences.
+ Support content development for new and revised technical APM courses, including training lab exercises, presentation materials, and job aids.
+ Develop potential instructors and provide ongoing support for certified instructors, including refresher sessions and teach-back assessments
+ Provide comment on training engagements, customer feedback, delivery improvements, training goals, and the overall APM training curriculum to support a continual improvement process. Qualifications/Requirements: Basic Qualifications:
+ Undergraduate degree from an accredited university
+ 2-4 years? experience facilitating highly technical software training
+ 2-4 years? experience installing and configuring on-premise and cloud-based technical software applications.Eligibility Requirements:
+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
+ Must be willing to travel 10%
+ Must be willing to work out of an office located in Chicago, IL or San Ramon, CA Desired Characteristics:
+ Experience delivering training in multiple formats (e.g., Classroom, remote via internet, shoulder-to-shoulder, etc.)
+ Asset Performance Management experience. (3-5 years)
+ Technical experience with GE Digital software solutions. (3 years)
+ Comfortable in a demanding, IT-intensive environment
+ History of developing and deploying training in multiple formats (eg. Print media, electronic documents, web pages, audio or podcast, multimedia presentations and training modules, distance learning components and deliverables).
+ Demonstrated high standard for clear, concise communication (written and verbal)
+ Strong understanding of training technology and adult learning concepts
+ Classroom (physical and virtual) instructional skills are a strength
+ Superior verbal & written communication skills.
+ Strong knowledge of the following core development tools: MS Word, MS PowerPoint
+ Strong understanding and practical skills with of IS/IT systems (eg. Server & client OS, Databases & client tools, queries, web technologies)
+ Existing portfolio of training content created and/or delivered
+ Experience serving global marketsTechnical Expertise:
+ Follows prescribed guidelines, protocol, procedures. Understands prerequisites. Can identify gaps or exceptions to procedures and when to escalate issues. Able to achieve most tasks using own judgment, but needs assistance to understand some details. Understands value of getting feedback from customers and stakeholders. Understands and adheres to quality requirements.
+ Demonstrates familiarity with and adherence to basic content/workflow processes and knowledge tools available within the organization. Leverages existing knowledge to drive issue resolution. Contributes to knowledge adoption leveraging best practices.Business Acumen:
+ Appraises and articulates the value of what is most important to the customer and how GE products and/or services can meet those needs.Leadership:
+ Engages positively across multiple departments, GE businesses and customers to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal. Models collaborative behavior to encode these behaviors among team members, fostering an environment of openness and mutual trust.
+ Adjusts information (e.g. level of complexity) and story to align with audience. Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts. Informs stakeholders of key customer issues, identifies potential problems or conflicts and resolves them when necessary. Goes beyond merely presenting functional information, explains the story of the rationale and benefit of their ideas. Uses relevant and appropriate presentation techniques. Responds to questions and dissent in a constructive manner. Acknowledges limitations of one's own knowledge.Personal Attributes:
+ Listens attentively; reads and exhibits proper body language in a collaborative setting to drive effective discussion; captures specific formation from the audience and validates it back to them for acceptance; ensures that the information was properly understood by reading verbal and non-verbal cues; asks both open and closed questions in a logical order to gather critical information.
+ Engages with product related problems and questions in a disciplined and rigorous manner. Defines objectives, problem statements, and ambiguities before generating and evaluating solutions. Evaluates possible solutions with heuristic or other rational criteria that are made explicit to collaborators. Identifies and formally describes ambiguities and assumptions with the stakeholders. Constructs logically sound arguments based upon facts and metrics. Understands the value of a disciplined, rigorous and transparent approach to problem solving in a collaborative and matrixed environment.\#DTR About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Locations: United States; California, Illinois; Chicago, San RamonGE will only employ those who are legally authorized to work in the United States for this opening.


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