Order Fulfillment Specialist

Danfoss is a global leader of solutions that save energy, reduce costs, and reduce carbon emissions. We offer a broad portfolio of innovative technologies that help meet the world?s growing challenges in: infrastructure, food supply, energy efficiency, and climate-friendly solutions. That?s how we are Engineering Tomorrow.
Engineering Tomorrow doesn?t just happen. It starts with your commitment to excellence and your determination to delve deeply into complex challenges.
If you?re looking to join a dynamic, global company that?s truly making a tremendous impact on the lives of people in our ever-changing world, you?re exactly what Danfoss is looking for.
Danfoss Drives is unique in that it is 100% focused on developing, manufacturing and supplying AC drives. Our portfolio of high-quality, application-optimized products maximizes process performance, saves the most energy and minimizes emissions. We are driven by drives and passionate about providing a competitive edge in key applications across various industries. This passion is clearly visible in many areas of our business. We live and breathe drives.
Learn more about Danfoss Drives here.
We are seeking a Customer Service Representative at our Loves Park, IL site. As a valued member of Danfoss Drives, the CSR will help provide customer service function to internal and external ?customers? including order entry, expediting returns, and will have an opportunity to work cross functionally.

  • Responsible for entering and maintaining orders into SAP.

  • Arrange for Order expediting: internal follow-up and customer contact

  • Creates and manages return and credit processes.

  • Organize and work with the team to do stockroom planning for resale goods and spare parts including establishing/maintaining inventory

  • Provide assistance in shipping tracers, refer potential customers to distributors, print rush package lists, price and delivery.

  • Provide an exceptional client experience in every interaction.

  • Provide insightful advice and direct support to clients in need. Diagnoses of issues and provide resolution


  • Associate?s degree (A.A.) in Electronics or Business from a two-year college or technical school or equivalent experience in a customer service role.

  • 1+ years? experience in a customer service environment

  • Experience with SAP and MS Office required

  • Ability to work effectively in a high quality, deadline driven environment

  • Strong interpersonal skills and the ability to work effectively with a team.

  • Global mindset and excellent communication skills to efficiently communicate across all levels in the organization.

  • Good time management and project management skills to organize and plan effectively in developing effective systems and processes.

The application process will remain open until the position has been filled.
If you?re looking to join a dynamic, global company that?s truly making a tremendous impact on the lives of people in our ever-changing world, you?re exactly what Danfoss is looking for.
Join the Danfoss team today! Experience the satisfaction that comes with working for a global company that empowers you to make an impact.
About Danfoss
Danfoss Engineers technologies that enable the world of tomorrow to do more with less. We meet the growing need for infrastructure, food supply, energy efficiency, and climate-friendly solutions. We are a privately held global manufacturing company with:

  • 26,000 people in more than 100 countries

  • Sales growth by more than 10% to EUR 5.8bn

  • Operating profit (EBIT) improved 13% to EUR 645m with an EBIT margin of 11.1%

  • R&D spend growth of 6% to EUR 234m, corresponding to 4.0% of sales

  • Growth across all regions with high impact from North America and China

  • Four segments: Heating, Cooling, Drives and Power Solutions

  • Global Headquarters in Denmark and America Headquarters in Baltimore, Maryland

  • High employee engagement and satisfaction

More details can be found at: https://www.danfoss.com/en/about-danfoss/careers/.
Company Profile
Watch how Danfoss is Engineering tomorrow, here.
Danfoss is an EEO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.


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