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Electronic Technical Support Specialist

We are seeking a Technical Support Specialist in support of our Electronic Variable Speed Drives at our Loves Park, IL site. As a valued member of Danfoss Drives, the Support Specialist will provide technical assistance to all customers in support of our Variable Frequency Drive Products. Day to day activities include installation, programming, start-up and troubleshooting assistance in the way of phone, email, and fax support with occasional visits to customer sites to perform field services and start-up.
Responsibilities:



  • Increase drive sales and customer retention by providing support to the sales force and its customers.

  • Provide technical phone support and analyse customer needs and define solutions

  • Maintain service business system as it relates to technical support

  • Initiate return authorizations for repair, do service dispatch requests and collect failure data as required.

  • Improve or enhance customer relations through on site visits

  • Providing technical support enhances the perceived value of the product while also building a relationship with the customer to promote continued and new sales development


Qualifications:

  • AA in Electronics or BSEET from an accredited college.

  • 3 to 5 years work experience required in areas related to field or technical support.

  • Must be well versed in industrial control utilizing both single and three phase power systems.

  • Experience with variable frequency drives is a plus.

  • Familiarity with communication protocols such as LonWorks, BACnet, DeviceNet and Profibus also a plus.

  • Ability to work effectively in a high quality, deadline driven environment

  • Strong interpersonal skills and the ability to work effectively with a team.

  • Global mindset and excellent communication skills to efficiently communicate across all levels in the organization.

  • Good time management and project management skills to organize and plan effectively in developing effective systems and processes.

  • Ability to travel domestically and internationally (10-15% per year)


The application process will remain open until the position has been filled.
Company Profile
Danfoss Engineer?s technologies that enable the world of tomorrow to do more with less. We meet the growing need for infrastructure, food supply, energy efficiency, and climate-friendly solutions. We are a privately held global manufacturing company with solutions that save energy, reduce costs, and reduce carbon emissions.
Watch how Danfoss is Engineering tomorrow, here.
Danfoss is an EEO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.


 

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