Product Support Representative
Information Controls, Inc Information Controls, Inc Loves Park, IL Loves Park, IL Full-time Full-time $52,000 - $74,000 a year $52,000 - $74,000 a year Product Support Representative We are currently seeking an experienced and motivated individual to join our growing team of Attendance on Demand (AOD) experts headquartered in Loves Park, IL.
This position is hybrid remote.
Who We Are We bring highly specialized Human Capital Management (HCM) technology and services to mid-market and large enterprise clients.
Specializing in the HR, payroll, and workforce management industry, we enable clients throughout the Unites States to optimize their employee timekeeping systems and processes.
Our growing organization is looking to build our team of experts, giving them the freedom to develop professionally while working with a diverse array of clients, technologies, and services.
We provide industry-best consultants, breakthrough technologies in the HCM space and have a motivated team to further accelerate our expansion throughout the marketplace.
About the Role The Product Support Specialist is expected to deliver high quality support to our Attendance on Demand (AOD) customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention.
This position will provide end user support for the AOD timekeeping system and related modules.
The role will require the Technical Product Support Specialist to assist customers with the use and usability of our AOD application Diagnose, troubleshoot and resolve issues while providing exceptional service Provide help desk support of assigned cases including outbound call backs and e-mails Develop and maintain an intermediate level of knowledge of AOD products Document all interactions with accounts and create trail for others to follow Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities Timely, accurate, and complete responses to inquiries Ability to successfully work both independently and as part of a team Basic
Qualifications:
2
years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience 2
years of strong demonstrated technical troubleshooting skills Must be able to come into the office 3
days a week Preferred
Qualifications:
Exceptional organizational, time-management and planning skills with a strong attention to detail necessary Excellent written, oral communication, listening and telephone skills Focus on customer service and satisfaction required Strong computer skills with a proficiency in successfully learning new technologies quickly Previous help desk experience is desired Higher education or skills-based certifications preferred Company Offers:
Competitive annual salary of $52,000 - $74,000 (will be commensurate with experience) Hybrid working environment Flexible scheduling for work-life balance Opportunities and support for professional and technical development Comprehensive benefits package available:
(health, vision, dental insurance; 401(k) plan; paid PTO days and Holidays) Job Type:
Full-time Pay:
$52,000.
00 - $74,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Work Location:
Hybrid remote in Loves Park, IL 61111.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position is hybrid remote.
Who We Are We bring highly specialized Human Capital Management (HCM) technology and services to mid-market and large enterprise clients.
Specializing in the HR, payroll, and workforce management industry, we enable clients throughout the Unites States to optimize their employee timekeeping systems and processes.
Our growing organization is looking to build our team of experts, giving them the freedom to develop professionally while working with a diverse array of clients, technologies, and services.
We provide industry-best consultants, breakthrough technologies in the HCM space and have a motivated team to further accelerate our expansion throughout the marketplace.
About the Role The Product Support Specialist is expected to deliver high quality support to our Attendance on Demand (AOD) customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention.
This position will provide end user support for the AOD timekeeping system and related modules.
The role will require the Technical Product Support Specialist to assist customers with the use and usability of our AOD application Diagnose, troubleshoot and resolve issues while providing exceptional service Provide help desk support of assigned cases including outbound call backs and e-mails Develop and maintain an intermediate level of knowledge of AOD products Document all interactions with accounts and create trail for others to follow Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities Timely, accurate, and complete responses to inquiries Ability to successfully work both independently and as part of a team Basic
Qualifications:
2
years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience 2
years of strong demonstrated technical troubleshooting skills Must be able to come into the office 3
days a week Preferred
Qualifications:
Exceptional organizational, time-management and planning skills with a strong attention to detail necessary Excellent written, oral communication, listening and telephone skills Focus on customer service and satisfaction required Strong computer skills with a proficiency in successfully learning new technologies quickly Previous help desk experience is desired Higher education or skills-based certifications preferred Company Offers:
Competitive annual salary of $52,000 - $74,000 (will be commensurate with experience) Hybrid working environment Flexible scheduling for work-life balance Opportunities and support for professional and technical development Comprehensive benefits package available:
(health, vision, dental insurance; 401(k) plan; paid PTO days and Holidays) Job Type:
Full-time Pay:
$52,000.
00 - $74,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home Experience level:
2 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
Hybrid work Work Location:
Hybrid remote in Loves Park, IL 61111.
Estimated Salary: $20 to $28 per hour based on qualifications.
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